COVID 19 – our response

The health, safety and wellbeing of guests and staff is our top priority.

We are actively monitoring updates from the government and UK Hospitality and it is our intention to adhere to official guidelines and regulations at all times. Guests are also asked to familiarise themselves with the current regulations in force, with particular attention to those regarding when to self-isolate.

This has inevitably led to some changes in the service offered; for example, if both guest rooms are booked by different parties then the communal lounge, where the television is situated, will not be available. In addition, breakfast times will be staggered in order to adhere to any social distancing rules in place, meaning that guests may not be able to have breakfast at their preferred time. Furthermore, if the stay is for more than one night the room may not be cleaned and any necessary replenishments of the hospitality tray may be left outside the room.

It is our intention, however, to only let one room at a time where possible, unless both rooms are for people travelling together, and it is also our intention to leave rooms unoccupied for at least 24 hours between guests.

It is currently a requirement for guests (unless exempt), and staff, to wear face coverings at check-in, when being shown to their room and when moving around public areas.

Guests are asked to use the hand sanitiser provided every time they enter the property and hand sanitiser will also be available in the bedrooms and dining room.

An enhanced cleaning regime is in place, using industry-recommended products, with particular attention to frequent touchpoints such as the doorbell, keys, door handles, light switches and blind pulls.

If, during their stay, a guest develops symptoms of Covid 19 such as high temperature, loss of taste or smell or a new, persistent dry cough they MUST isolate in their room and make us aware immediately so that we can help them, and us, manage the situation in accordance with the relevant guidance and regulations in place at the time. Currently, this will require the guest to return home immediately, if well enough to do so. If unable to return home safely and the guest has to stay in isolation beyond their planned stay, then they will be charged for the extra nights and meals accordingly.

It goes without saying that guests will need to cancel, possibly at the last minute, if they develop Covid symptoms or have been in contact with someone who has the symptoms, and it follows that staff will need to cancel a booking under the same circumstances.

Please do contact us directly if you have any queries in the meantime.

Thank you.

Alison Hunter